Shipping policy
Shipping policy
Order processing time
Orders are processed within 1–2 business days from the date the payment is credited. This is usually within 1 day. For products available to order or with a longer lead time, this information is provided on the product page.
Delivery within Poland
We offer the following delivery methods:
- Courier (GLS, InPost, DHL, Poczta Polska) — delivery within 1–2 business days of shipment
- InPost parcel locker — delivery within 1–2 business days of shipment
- Parcel lockers and pickup points — delivery within 1–2 business days of shipment
Shipping costs are calculated automatically during checkout and depend on the weight and dimensions of the parcel.
International delivery (EU and outside the EU)
We ship to countries of the European Union and selected countries outside the EU. Delivery to the EU usually takes 3–5 business days depending on the destination country. For countries outside the EU, delivery may take 5–30 business days.
For orders from outside the EU, additional customs duties and import taxes may be charged — these are payable by the recipient and are not included in the order price.
Shipment tracking
After your order has been shipped, you will receive an email with the shipment tracking number. You can check the delivery status on the carrier’s website.
Damage during transport
If the shipment arrived damaged, please:
- Prepare a damage report in the presence of the courier (if possible)
- Take photographs of the damaged packaging and its contents
- Contact us within 48 hours of receiving the shipment
Uncollected shipments
If the shipment is not collected and is returned to the sender, the buyer shall bear the cost of reshipping.
Contact
If you have any questions regarding shipping, please contact us:
- E-mail: info@plastmodel.pl
- Phone: +48 784981839