Refund policy

We have a 14-day returns policy, which means that you have 14 days from receipt of the goods to request a return.

To qualify for a return, the goods must be in the same condition in which they were received, must not have been used, must have the tags attached and must be in the original packaging. You will also need the receipt or proof of purchase.

To initiate a return, you can contact us at info@plastmodel.pl. or via the return form available here:

If your return is accepted, you must send the goods to: Euromarket, 48-200 Prudnik, Prezynska 26b, Poland.

If you have any questions about returns, you can always contact us at info@plastmodel.pl.

Damage and problems
You should check your order upon receipt and contact us immediately if the goods are defective, damaged or if you received the wrong goods, so that we can assess the issue and resolve it.

Exceptions / non-returnable goods
Certain types of items cannot be returned. These include perishable goods (such as food, flowers or plants), customised products (such as products supplied as part of special orders or personalised products), and personal care goods (such as cosmetics). We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns regarding a specific item.

Unfortunately, we cannot accept returns of sale (outlet) items or gift cards.

Exchanges
The fastest way to ensure that you receive what you want is to return the item and make a separate purchase of the new item once the return has been accepted.

14-day cancellation period in the European Union
Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As stated above, your goods must be in the same condition in which they were received, must not have been used, must have the tags attached and must be in the original packaging. You will also need the receipt or proof of purchase.

 

Refunds
We will notify you once we have received and inspected your return and inform you whether the refund has been approved or rejected. If the refund is approved, it will be automatically issued via the original payment method within 14 business days.